Much has been made of the rapid adoption of artificial
intelligence --5(AI) tools in the workforce, and the implications of this on higher
education and career development. With two in college, I am following this
trend with deep personal interest, for both Jada and Aaron are in a transition
period from hitting the books in high school and living under my roof, to
finding a job and living on their own. The question that awaits them has vexed
many of their peers: do I have anything to offer to my future employer that
would warrant their giving me a job and a salary and benefits?
In addition to being a parent, I also run a consulting firm.
So I view this topic from that perspective as well. I often tell our employees
that if we as a firm cannot add value to our clients we will cease to be in
business, just as if we as individuals cannot add value to our employer we will
cease to be employed. Which means that, yes we have to learn how to use AI
tools, just like past generations had to learn punch cards and spreadsheets and
coding. But it also means we have to do what AI can’t do.
And what is that? Some think that in a few short years the
answer will be: very little. Which may be true. But there will always be a
human element to our economy. I can give my restaurant order to a touchscreen,
but perhaps part of the dining experience is interacting with wait staff. When
buying a house, there’s so much information at my fingertips, but maybe when I’m
making a huge financial decision that has emotional elements to it, I will want
to access the advice of an actual human being.
Additionally, even the most tech savvy pro-AI people will
also say that, beyond the value of the human touch, there is the notion in
which even sophisticated models lack the nuance of smart and experienced human
beings in navigating a complex problem. To give a programming example, experts
consistently say AI tools turbo charge their work by automating mundane tasks
like troubleshooting bugs but are pretty far away from providing the initial
framework for solving a problem.
Which is why it is infuriating to me that far too many of
our educational institutions and far too many of our young people view the
classroom as a place to learn, memorize, and regurgitate rote content. Name the
subject, and too much of the learning experience is digesting information and
repeating it back in the form of homework and tests.
Which is why work experiences, and more broadly life experiences
like volunteering and travel and civic participation, are so important to gain
the life skills that employers are looking for you to bring into their
workplace, "life skills" being an umbrella term to represent "how things work in the real world" or even better "how to get sh*t done in the real world." Which is why the best educational institutions are figuring out how
to bake those experiences into students’ time on campus, whether co-op placements,
study abroad, or service projects.
On that note, I am recalling my goofy high school friends
of mine convincing our English teacher to convert our writing assignments into
skits. She was an uncommonly good sport, and I think she enjoyed our humor, so
we got many opportunities to do just that. I now realize that, in addition to
the prep being much more fun – imagine the teen version of me and my guys
figuring out how to translate a Greek tragedy into a modern-day tragi-comedy with contemporary cultural references –
this is exactly the sort of applied learning that best prepared us for success
outside of the classroom. (By the way, not coincidentally, perhaps this was the
best way to learn precisely because it was fun, something today’s experts also
espouse, which is that the best way to grow is to get into things that are
enjoyable to you.)
The worst situation is when students get A’s but do so by
getting good at spitting information back to their teachers. A better situation
is when students use school as a platform to gain and use skills in a real
world format that is applied, complex, and results-oriented. Even better when
you can do skits involving costumes, funny accents, and hidden inside jokes.
Thankful for my own educational journey, and hoping that in 2025 my own kids
are able to navigate their own paths to future career success.